Terms of Service, Cancellations and Refunds

Quotes and booking

Every cleaning starts with a quote based on the job type, size, frequency and add-ons you give us. The quote is the price. If the home or space is materially different from what was described (more rooms, heavier soil, add-ons not listed), we will tell you before doing the extra work and you can approve a revised price or keep the original scope. Bookings are confirmed when payment is received.

Payment

Residential and short-term rental cleanings are paid in full by card before the visit. Commercial and government accounts may be invoiced on agreed terms. Prices include the cleaner's supplies and equipment. Recurring clients receive the discount shown in their quote for as long as the schedule continues; if the schedule is cancelled, the next visit is priced at the one-time rate.

Cancellations and rescheduling

• More than 24 hours before the visit: cancel or reschedule free. Prepaid amounts are refunded in full or moved to the new date.
• Less than 24 hours before the visit: 50% of the job price is retained to cover the cleaner's reserved time; the balance is refunded or credited.
• Lockout or no access at the scheduled time: if the cleaner cannot get in within 15 minutes of arrival and we cannot reach you, the visit is treated as a same-day cancellation and a $95 return-trip fee applies to rebook ($150 for homes over four bedrooms or luxury properties).
• If PVS has to cancel, you get a full refund or a rescheduled visit, your choice.

Satisfaction and re-cleans

Every visit is photographed before and after and cleaned to our written standard. If something was missed, tell us within 24 hours of the visit and we return to fix it at no charge. Re-cleans are the remedy for missed work; refunds are not issued for work that has been performed and photographed as complete.

Refunds

• Cancellations more than 24 hours ahead: full refund to the original card, usually within 5 to 10 business days.
• Cancellations inside 24 hours: 50% refund.
• PVS cancels: full refund.
• Completed work: re-clean within 24 hours of the report, no cash refund.
• Product orders: PVS Clean Clean products are currently sold by inquiry and quote. Refund terms for a product order are stated on that order's quote.

Access and your responsibilities

You agree to give accurate access instructions before the visit, to secure or remove valuables and fragile items you do not want handled, to disclose pets and any hazards, and to provide working utilities. Cleaners do not move heavy furniture or appliances, clean exterior windows, handle biohazards, mold, or pest infestations, or perform any task requiring a ladder above a step stool.

Damage

Our cleaners photograph and report any damage found or caused the same day. If PVS caused the damage, tell us within 48 hours with photos and we will repair, replace or credit the item at its reasonable value. PVS is not responsible for pre-existing damage, items that fail from normal wear, or items that were improperly installed or already loose.

Our cleaners

PVS cleaners are independent contractors assigned by PVS. Every cleaner is background checked, works from our written standard, and is bound by our conduct rules. Please do not hire a PVS cleaner directly for private work; all bookings run through PVS, and cleaners who accept private work are removed.

Products

PVS Clean Clean products are made available by inquiry and quote. Product descriptions on this site describe intended use; always read the label. PVS is not responsible for damage caused by using a product on a surface the label says not to.

Government and commercial contracts

Work performed under a purchase order, contract or solicitation is governed by that document. Where these terms and the contract conflict, the contract controls.

Limitation of liability

To the fullest extent Colorado law allows, PVS's total liability for any claim arising from a service is limited to the amount paid for that service. PVS is not liable for indirect or consequential losses. Nothing here limits liability that cannot be limited by law.

Website use

Content on this site belongs to Preferred Visual Solutions LLC. Do not copy it or use our name or logo without permission. Forms are for legitimate requests; automated or abusive submissions are blocked.

Governing law and changes

These terms are governed by the laws of the State of Colorado. Disputes are resolved in El Paso County, Colorado. We may update these terms; the version posted at the time of your booking applies to that booking.